Refund & Cancellation Policy

Free trial

Every new organization gets 14 days of full access with no payment method required. Nothing is charged unless you activate a plan, so no refund is ever needed for a trial.

Cancelling a subscription

Organization admins can cancel at any time from Billing. Cancellation stops future renewals; access continues until the end of the period you have already paid for, after which the workspace becomes read-only and your data is retained for 30 days.

Refunds

Monthly plans: fees already billed are non-refundable, and you keep access for the remainder of the period.

Annual plans: a pro-rated refund of unused full months is available if requested within 30 days of the charge.

Where the platform is materially unavailable due to a fault on our side, we issue service credits or a refund at your election.

Upgrades and downgrades

Upgrades take effect immediately and are pro-rated against your current period. Downgrades take effect at the next renewal; entitlement limits such as vendor and user caps apply from that date.

How to request

Email billing@terrasecure.co from the organization admin address with your organization name and invoice reference. Approved refunds are returned to the original payment method by Paddle, our merchant of record, typically within 5–10 business days.